> For the complete documentation index, see [llms.txt](https://docs.convai.com/api-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.convai.com/api-docs/zh/cha-jian-yu-ji-cheng/unreal-engine/troubleshoot-guide/failure-to-load-character-ids.md).

# 加载角色 ID 失败

当在缺少某些常见根证书的机器上运行 Convai 插件时，在尝试获取角色数据时会收到错误，通常会在聊天小部件中看到此错误 `角色 ID 加载失败：<Character ID>`.

要解决此问题，您需要在 Unreal Engine 中禁用 SSL 验证，可以通过进入“编辑”菜单，选择“项目设置”，然后搜索 `验证对等方` 并将其禁用。

<figure><img src="/files/394c7bc292caa19abf22d0664d8e7d57dee53dad" alt=""><figcaption><p>禁用验证对等方</p></figcaption></figure>

另一种解决方案是安装任何浏览器，例如 Google Chrome 或 Firefox，这些浏览器通常会自动安装所需的证书。


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