> For the complete documentation index, see [llms.txt](https://docs.convai.com/api-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.convai.com/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting.md).

# 故障排查

查找 Convai Unreal Engine 插件中的安装、API 密钥、音频、口型同步和连接问题的修复方法，以及日志导出和诊断指南。

本节介绍在插件层面出现的问题：安装、身份验证、会话启动、麦克风采集、通用口型同步设置和诊断。如果 Convai Unreal Engine 插件已成功连接，但某个功能表现异常，请先查看该功能对应的故障排查页面。

{% hint style="info" %}
**不知道从哪里开始？** 打开 Unreal 编辑器输出日志（**Window > Output Log**），并查找第一个 Convai 错误或警告。根据日志类别进行排查： `LogConvai` 或 `LogConvaiEditor` → 安装和插件问题； `ConvaiConnectionManagerLog`, `ConvaiSubsystemLog`，或 `ConvaiChatbotComponentLog` → 连接和 API 密钥问题； `ConvaiAudioLog`, `ConvaiAudioStreamerLog`，或 `ConvaiPlayerLog` → 音频和麦克风问题； `ConvaiFaceSyncLog` → 口型同步和动画问题。如果没有出现 Convai 类别，请从“安装和插件问题”开始。
{% endhint %}

### 故障排查类别

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>安装和插件问题</strong><br>找不到插件、模块加载失败、仅蓝图项目限制以及 Android 打包错误。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/installation-and-plugin-issues.md">安装和插件问题</a></td></tr><tr><td><strong>连接和 API 密钥问题</strong><br>身份验证失败、缺少 API 密钥、会话超时错误以及防火墙配置。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/connection-and-api-key-issues.md">连接和 API 密钥问题</a></td></tr><tr><td><strong>音频和麦克风问题</strong><br>没有音频输入、捕获设备错误、Android 权限失败以及音频播放错误。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/audio-and-microphone-issues.md">音频和麦克风问题</a></td></tr><tr><td><strong>口型同步和动画问题</strong><br>没有嘴部动作、混合形状曲线错误、帧不足以及打包构建中的动画失败。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/lip-sync-and-animation-issues.md">口型同步和动画问题</a></td></tr><tr><td><strong>诊断和日志导出</strong><br>日志类别、详细程度控制、配置默认值、蓝图诊断节点以及用于支持的日志文件导出。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/diagnostics-and-log-export.md">诊断和日志导出</a></td></tr><tr><td><strong>使用 Convai 调试覆盖层检查角色</strong><br>查看角色在运行时实际知道什么：其上下文状态、事实、周围句子以及动作队列。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/convai-debug-overlay.md">使用 Convai 调试覆盖层检查角色</a></td></tr><tr><td><strong>Convai 调试覆盖层参考</strong><br>覆盖层响应的每个面板、图标和按键，以及控制它的设置。</td><td><a href="/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/convai-debug-overlay-reference.md">Convai 调试覆盖层参考</a></td></tr></tbody></table>

### 特定功能故障排查

插件成功连接后出现的问题——即某个特定功能表现异常——已记录在各自功能的章节中。

| 功能      | 故障排查页面                                                                                                                                 |
| ------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| 角色动作    | [角色动作故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/character-actions/troubleshoot-character-actions.md) |
| 动态上下文   | [动态上下文故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/dynamic-context/troubleshoot-dynamic-context.md)    |
| Emotion | [情绪故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/emotion/troubleshoot-emotion.md)                       |
| 长期记忆    | [排查长期记忆问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/long-term-memory/troubleshoot-long-term-memory.md)   |
| 叙事设计    | [叙事设计故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/narrative-design/troubleshoot-narrative-design.md)   |
| 场景元数据   | [场景元数据故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/scene-metadata/troubleshoot-scene-metadata.md)      |
| 视觉      | [视觉故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/vision/troubleshoot-vision.md)                         |
| 凝视关注    | [注视注意力故障排查](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/gaze-attention/troubleshoot-gaze-attention.md)      |
| 口型同步    | [排查口型同步问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/lip-sync/troubleshoot-lip-sync.md)                   |

### 下一步

当问题很难从单条错误消息中诊断时，请为相关类别启用详细日志记录并检查输出日志。诊断页面还说明了 Unreal 将日志写入何处，以及如何从 Convai 编辑器窗口创建可共享的支持包。

{% content-ref url="/pages/76a35097e5aafc7db6e701235cba4c330c02ad3a" %}
[诊断和日志导出](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/diagnostics-and-log-export.md)
{% endcontent-ref %}


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