> For the complete documentation index, see [llms.txt](https://docs.convai.com/api-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.convai.com/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting.md).

# 故障排查

本节涵盖插件层面发生的问题：安装、身份验证、会话启动、麦克风采集、常规口型同步设置以及诊断。如果 Convai Unreal Engine 插件已成功连接，但某个功能表现异常，请先查看该功能的故障排查页面。

{% hint style="info" %}
**不知道从哪里开始？** 打开 Unreal 编辑器输出日志（**Window > Output Log**）并查找第一个 Convai 错误或警告。使用日志类别作为路线： `LogConvai` 或 `LogConvaiEditor` → 安装和插件问题； `ConvaiConnectionManagerLog`, `ConvaiSubsystemLog`，还是 `ConvaiChatbotComponentLog` → 连接和 API 密钥问题； `ConvaiAudioLog`, `ConvaiAudioStreamerLog`，还是 `ConvaiPlayerLog` → 音频和麦克风问题； `ConvaiFaceSyncLog` → 口型同步和动画问题。如果没有出现 Convai 类别，请从安装和插件问题开始。
{% endhint %}

### 故障排查类别

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>安装和插件问题</strong><br>未找到插件、模块加载失败、仅蓝图项目限制以及 Android 打包错误。</td><td><a href="/pages/34f887e298987790d23b0121952c3cb99a98019f">/pages/34f887e298987790d23b0121952c3cb99a98019f</a></td></tr><tr><td><strong>连接和 API 密钥问题</strong><br>身份验证失败、缺少 API 密钥、会话超时错误以及防火墙配置。</td><td><a href="/pages/f1b3d71c37ea498f3d6d84fdf60594d3020ae6bf">/pages/f1b3d71c37ea498f3d6d84fdf60594d3020ae6bf</a></td></tr><tr><td><strong>音频和麦克风问题</strong><br>无音频输入、错误的采集设备、Android 权限失败以及音频播放错误。</td><td><a href="/pages/162be7d038eafe64dac814c14bb82a2b2ad8b2e3">/pages/162be7d038eafe64dac814c14bb82a2b2ad8b2e3</a></td></tr><tr><td><strong>口型同步和动画问题</strong><br>没有嘴部动作、错误的混合形状曲线、帧不足以及打包构建中的动画失败。</td><td><a href="/pages/aade7c9244e67877d732705a3f1075d5958e0a22">/pages/aade7c9244e67877d732705a3f1075d5958e0a22</a></td></tr><tr><td><strong>诊断和日志导出</strong><br>日志类别、详细级别控制、配置默认值、蓝图诊断节点以及用于支持的日志文件导出。</td><td><a href="/pages/76a35097e5aafc7db6e701235cba4c330c02ad3a">/pages/76a35097e5aafc7db6e701235cba4c330c02ad3a</a></td></tr></tbody></table>

### 特定功能故障排查

插件成功连接后出现的问题——即某个特定功能行为不正确——记录在各自功能的专属章节中。

| 功能      | 故障排查页面                                                                                                                                 |
| ------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| 角色动作    | [排查角色动作问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/character-actions/troubleshoot-character-actions.md) |
| 动态上下文   | [排查动态上下文问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/dynamic-context/troubleshoot-dynamic-context.md)    |
| Emotion | [排查情绪问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/emotion/troubleshoot-emotion.md)                       |
| 长期记忆    | [排查长期记忆问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/long-term-memory/troubleshoot-long-term-memory.md)   |
| 叙事设计    | [排查叙事设计问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/narrative-design/troubleshoot-narrative-design.md)   |
| 场景元数据   | [排查场景元数据问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/scene-metadata/troubleshoot-scene-metadata.md)      |
| 视觉      | [排查视觉问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/vision/troubleshoot-vision.md)                         |
| 视线注意力   | [排查凝视注意力问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/gaze-attention/troubleshoot-gaze-attention.md)      |
| 口型同步    | [排查口型同步问题](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/features/lip-sync/troubleshoot-lip-sync.md)                   |

### 下一步

当单条错误消息难以诊断问题时，请为相关类别启用详细日志记录，并检查输出日志。诊断页面还说明了 Unreal 将日志写入何处，以及如何从 Convai 编辑器窗口创建可共享的支持包。

{% content-ref url="/pages/76a35097e5aafc7db6e701235cba4c330c02ad3a" %}
[诊断和日志导出](/api-docs/zh/cha-jian-yu-ji-cheng/convai-unreal-engine-plugin/troubleshooting/diagnostics-and-log-export.md)
{% endcontent-ref %}


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