# Failure to Load Character IDs

When running the Convai plugin on a machine that is missing certain popular root certificates you will receive errors when trying to fetch characters' data and you will usually see this error in the chat widget `Load Failed for Character ID: <Character ID>`.

To fix the issue, you need to disable SSL verification from Unreal Engine, this can be done by going to Edit menu, select Project Settings and search for `Verify Peer` and disable it.

<figure><img src="https://413558230-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEtUJA212Zc1S9ACc8T4l%2Fuploads%2FEsLtae94Y3PKxPxAQaxJ%2Fimage.png?alt=media&#x26;token=f3811f38-6ab5-475d-b2b7-25ee8d92196d" alt=""><figcaption><p>Disable Verify Peer</p></figcaption></figure>

Another solution is to install any browser like Google Chrome or Fire Fox which usually install the required certificates automatically.


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