How Convai credits work
Understand what a Convai credit is worth, which parts of a conversation use credits, and how Convai calculates the charge for each turn.
Convai measures everything your characters use in a single unit: credits. Each turn of a conversation adds up the credits for the services it used, such as speech recognition, the language model, and the voice. Knowing how that total is built helps you choose a configuration that fits your budget.
Why Convai uses credits
Credits put every service a character uses on one balance. A single spoken reply can use several services, and each one measures usage differently: speech recognition counts seconds of audio, a language model counts tokens, and a voice counts the length of the speech it produces. A token is a small piece of text that a language model reads or writes, often part of a word. Credits convert all of these units into one number, so you track one balance instead of a separate allowance for each service.
Your plan gives you credits for each billing cycle. The models, voices, and features you choose for a character decide how quickly those credits are spent.
What a credit is worth
1,000 credits are worth one US dollar. To convert a credit amount to dollars, divide it by 1,000. A turn that costs 19 credits costs $0.019, a little under two cents.
A credit measures usage, not conversations. Two characters can use very different amounts of credits for the same conversation, depending on the model, voice, and features each one uses.
What uses credits
Credits are used in three ways: by each turn of a conversation, by the time a session stays connected, and by processing files you upload.
Turns
A turn is one message from an end user and the character's reply to it. The credit calculator calls a turn an interaction. A conversation is made of many turns.
Each turn is charged for the services it uses. The credit calculator names those services as follows:
Voice Input
Speech recognition, which turns the end user's speech into text
Seconds of speech
Prompt Size
Everything the language model reads: the character's instructions, the conversation so far, and the new message
Input tokens
AI Processing
The language model writing the reply
Output tokens
Voice Output
Text-to-speech, which turns the reply into speech
Length of the generated speech
Animation
Lip sync and facial animation that follow the speech
Length of the animation
Memory
Saving and recalling long-term memory
Each use
Knowledge
Searching the character's knowledge bank
Each use
Platform Fee
Coordinating the services that produce the reply
6 credits per turn
The language model reads the character's instructions and the conversation so far on every turn, so longer instructions and longer conversations raise Prompt Size on each turn, not only on the first.
A turn is charged only for the components it uses. A text conversation has no Voice Input or Voice Output charge, and a character without long-term memory has no Memory charge.
Session duration
A session is one continuous connection to a character, such as a voice conversation in the Playground or in your own application. While a session is connected, Convai charges for its duration in addition to the turns inside it. Duration counts the whole time the session is open, including time when nobody is speaking.
An open session uses credits even when it is silent. End a conversation when you are finished with it, rather than leaving it connected in the background.
The credit calculator does not include session duration. You can see the duration charge for each real session on the Credits tab; see Credit balance and billing cycle.
How a turn's charge is calculated
Convai adds up the exact cost of every component a turn uses, including the Platform Fee, and then rounds the total up to the next whole credit. Rounding happens once, on the turn's total, and never on individual components. A component used for 2 seconds is charged for 2 seconds.
Because only the total is rounded, a turn never costs more than one credit above its exact cost. The credit calculator shows the exact cost before rounding, so a real turn can cost up to one credit more than the calculator shows.
Example: one spoken reply
In this example, an end user speaks for 8 seconds. The language model reads 4,000 input tokens, which include the character's instructions and the conversation so far, and writes a 60-token reply. The character speaks the reply in 16 seconds. The charge for that turn breaks down as follows:
Voice Input
Soniox STT (streaming)
8 seconds
0.267
Prompt Size
GPT-4o mini
4,000 input tokens
0.600
AI Processing
GPT-4o mini
60 output tokens
0.036
Voice Output
ElevenLabs Flash v2.5
16 seconds
11.947
Platform Fee
—
1 turn
6.000
Total before rounding
18.849
Charge for the turn
19
Component figures are rounded to three decimal places, so they add up to slightly more than the exact total. The figures use the credit calculator's rates in September 2026. Rates change, so use the calculator for current figures.
The same turn with a different voice
The next table keeps everything the same except the voice, which changes from ElevenLabs Flash v2.5 to Convai TTS (managed):
Voice Input
Soniox STT (streaming)
8 seconds
0.267
Prompt Size
GPT-4o mini
4,000 input tokens
0.600
AI Processing
GPT-4o mini
60 output tokens
0.036
Voice Output
Convai TTS (managed)
16 seconds
0.480
Platform Fee
—
1 turn
6.000
Total before rounding
7.383
Charge for the turn
8
Changing only the voice lowers the turn from 19 credits to 8, because Voice Output was the largest component. That is specific to this configuration. With a much longer prompt, a larger language model, or animation turned on, a different component can dominate the total.
Related pages
Credits leave your balance at every turn, so the next thing to understand is how that balance behaves across a billing cycle and what happens when it reaches zero.
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